| Support Page & FAQs |
Welcome to the Case Management Hub Support Center. We’re committed to providing you with top-notch assistance and resources to enhance your experience with our case management tools
Table of Contents
Contact the Case Management Assessment and CRM Tool Support team if you have any questions.
Do You Offer Discounts?
Yes, we do! We offer discounts for:
- Annual subscriptions
- Not-for-profit / tax-exempt organizations
- First responders, educational institutions, military, and students
- Multi-user license discount
Annual discount
- You get a 15% annual discount when you sign up for our annual plan.
- No discount code required. You are automatically given this discount.
Not-for-Profit / Tax-Exempt organizations
We are always happy to support non-profit or tax exempt organizations, and we offer a special 20% discount based on your plan. Can the discounts be stacked? Yes, the discounts can be stacked (2 of them only). If you sign up for our annual plan, you get an automatic 15% annual discount and you can then add your special 20% discount code for an additional 20% discount.
Verification: We require you to sign up using your non-profit organization email address for verification. This email validates that you are member of the stated organization. To offer you peace of mind, we maintain the highest level of privacy protection for any data you share with us.
First responders, educational institutions, military, and students
We offer a a 20% special discount based on your plan. Can the discounts be stacked? Yes, the discounts can be stacked. If you sign up for our annual plan, you get an automatic 15% annual discount and you can then add your special 20% discount code for an additional 20% discount.
Verification: We require you to sign up using your first responder, educational, or military email for verification. This email validates that you are member of the stated organization. To offer you peace of mind, we maintain the highest level of privacy protection for any data you share with us.
Multi-user license discount
You get a free user license when you subscribe. For customers with 2 or more additional user licenses we will offer you a discount. Contact us.
Contact us if you have any questions or need support: Contact Us
Privacy Policy
Last updated: [see the top of this page]
At Case Management Hub, your privacy is our top priority. We are committed to protecting your personal data and ensuring that it is handled responsibly. We will NEVER sell or trade your personal information to anyone.
This Privacy Policy explains how Case Management Hub, owned by Airiodion Group LLC, processes personal data collected through our website and services (collectively referred to as the “Services”). “We,” “Us,” or “Our” refers to Case Management Hub.
Our Commitment to Privacy
Case Management Hub empowers users to control their personal data. We provide options to ensure our customers have visibility and control over the data collected by our Services. This Privacy Policy outlines the steps we take to safeguard that data.
We comply with applicable global privacy regulations, including:
- European Union General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other relevant data protection laws
What Is Personal Data?
Personal Data includes any information that can identify you directly or indirectly, such as:
- Name, email address, phone number
- IP addresses, device identifiers
- Location data and behavioral usage data
This definition also encompasses any data covered by applicable laws, such as GDPR and California privacy regulations.
How We Collect and Process Your Data
1. Usage Data
When you visit our site, we automatically collect data to optimize your experience. This includes:
- Internet Service Provider details
- Date, time, and duration of visits
- Pages visited and navigation patterns
- Device information (e.g., browser type, language settings, and location)
We use this data to improve our site functionality and prevent misuse. The legal basis for this is Article 6(1)(f) GDPR.
2. Cookies
We use cookies to provide a better user experience and to gather insights on how users interact with our site. Cookies help us:
-
- Improve the functionality of our site
-
- Tailor content to user preferences
-
- Monitor site performance and detect potential issues
For more details, please review our Cookie Policy.
3. Contacting Us via Email
When you contact us via email or forms, we collect the necessary data to respond to your inquiry (e.g., name, email address). This data is used solely to answer your questions. The legal basis is Article 6(1)(f) GDPR.
4. Account Registration
When you sign up for our Services, we collect information such as:
-
- Name, email address, and organization details
-
- Preferences related to case management features
This information is used to provide personalized service. The legal basis is Article 6(1)(b) GDPR.
5. De-Identified and Aggregated Data
We may use aggregated or anonymized data for analytical purposes. This helps us monitor system performance, improve our offerings, and gain insights without compromising individual privacy.
Sharing and Disclosure of Personal Data
We do not sell personal data and only share it when necessary to provide our services, comply with legal requirements, or protect user interests.
We may share data with:
-
- Service providers: Trusted partners who assist with IT services, cloud storage, and analytics.
-
- Legal entities: If required by law (e.g., court orders, audits).
-
- Business transitions: In case of mergers, acquisitions, or asset transfers.
All third parties must adhere to strict data protection standards.
Your Data Rights
Depending on your location, you have the right to:
-
- Access, correct, or delete personal data
-
- Request data portability
-
- Restrict or object to data processing
-
- Withdraw consent where applicable
To exercise these rights, please contact us at support@casemanagementhub.org.
Security Measures
We take data security seriously and implement measures to safeguard personal data, including:
-
- Encryption protocols
-
- Regular system audits
-
- Role-based access controls
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Upon request, we will delete or anonymize data in accordance with applicable laws.
International Data Transfers
Your personal data may be stored in or accessed from regions outside your country of residence. We ensure that such transfers comply with applicable legal standards, including GDPR.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected such data, we will take immediate steps to delete it.
Updates to This Privacy Policy
We may periodically update this policy to reflect changes in our practices or legal requirements. You will be notified of material changes through email or site notifications.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: support@casemanagementhub.org
Corporate Line: +1 707-397-9717
Address: 302 Toyon Ave Ste F, PMB#194, San Jose, CA 95127
We are committed to safeguarding your privacy and ensuring a safe experience with Case Management Hub.
All changes to this Privacy Policy automatically take effect on the sooner of the day you use our site and/or use our services, or 30 calendar days after they are initially posted on our site. Your use of our site and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.
Contact Details
Business Location:
Airiodion Group LLC
302 Toyon Ave Ste F, PMB#194
San Jose, CA 95127
Corporate Line: +1 707-397-9717
Email: support@casemanagementhub.org
Contact us if you have any questions or need support: Contact Us
Terms of Use
Last updated: See the top of this page
0. Introduction
0.1. These Amended Terms of Use (“Agreements”) constitute a legal agreement between you (the “User”) and Case Management Hub. By accessing and using our Solutions, you agree to comply with these terms. If you do not agree, you must not sign up for an account or use our Solutions.
0.2. Case Management Hub is owned by Airiodion Group LLC, headquartered in San Jose, California, and operates under the applicable laws of California.
0.3. By using our Solutions, you agree to these Terms of Use, referred to hereafter as “Terms.” If you do not agree, you should cancel any existing accounts and discontinue using our services.
0.4. Amendments: We may amend these Terms periodically. If changes are material, we will notify users with active accounts by email. Continued use of our Solutions indicates acceptance of the modified terms.
0.5. Effective Date: Amendments take effect 30 days after publication or upon your next use of our services—whichever comes first.
1. Definitions
1.1. “Solutions” refer to methodologies, tools, templates, guides, and processes designed to assist case management professionals.
1.2. “We,” “our,” or “us” refers to Airiodion Group LLC and its affiliated services.
1.3. “Our Solutions” encompass all websites, guides, software, forms, and services owned and operated by Airiodion Group LLC.
1.4. “Account” means a user-specific registration that enables access to restricted areas of our platforms.
1.5. “You” or “your” refers to any individual or organization using our Solutions.
1.6. “Confidential Information” includes any sensitive data shared between you and us, with exceptions for publicly available or independently developed data.
1.7. “Personal Data” means any data that identifies or can identify a natural person, as defined by applicable laws, including GDPR and CCPA.
2. Account Registration
2.1. To access specific tools and features, you must register for an account by providing accurate and complete information.
2.2. Account Security: Users are responsible for maintaining the confidentiality of login credentials. We are not liable for unauthorized access resulting from user negligence.
2.3. Support Access: We may access user accounts when necessary to provide technical support, resolve issues, or ensure system security.
2.4. If you notice unauthorized use of your account, notify us immediately at support@casemanagementhub.org.
3. Use of Our Solutions
3.1. We offer various subscription plans granting access to different levels of services and content.
3.2. You may upgrade, downgrade, or cancel your subscription at any time. For full details on available plans, visit our Pricing & Plans page.
4. Payments and Subscriptions
4.1. Subscriptions may be monthly or annually recurring. You will be notified of renewals and charges through your registered email.
4.2. Refunds: Users who cancel their subscriptions will receive prorated refunds where applicable.
5. Termination of Services
5.1. We reserve the right to terminate your account for violations of these Terms or non-payment.
5.2. Users may also terminate their accounts by logging into their profile and selecting Cancel Subscription.
6. Limited License
6.1. Users are granted a non-exclusive, non-transferable license to use our Solutions for professional purposes only.
6.2. You may not resell, reverse-engineer, or modify any part of our Solutions.
7. Proprietary Rights
7.1. All content and intellectual property within our Solutions remain the exclusive property of Airiodion Group LLC.
7.2. Users may not replicate or distribute any materials without prior written permission.
8. Confidentiality and Data Protection
8.1. We take user data protection seriously. For full details, review our Privacy Policy.
8.2. Data access by authorized staff is strictly for technical and support-related purposes.
9. Liability and Indemnification
9.1. Limitation of Liability: We are not responsible for indirect or consequential damages arising from the use of our Solutions.
9.2. Indemnification: Users agree to indemnify us against third-party claims resulting from their misuse of our services.
10. Governing Law
This Agreement is governed by the laws of the State of California. Any disputes will be resolved within California’s jurisdiction.
For questions or concerns, contact us:
- Email: support@casemanagementhub.org
- Phone: +1 707-397-9717
- Address: 302 Toyon Ave Ste F, PMB#194, San Jose, CA 95127
Thank you for using Case Management Hub.
Contact us if you have any questions or need support: Contact Us
Image source: stock.adobe.com