Case Management Hub vs MedEZ: Which Is Best for Behavioral Health and Residential Programs?
This article compares Case Management Hub and MedEZ for behavioral health and residential programs. Features, pricing, pros, and cons to help you choose the best case management software.
Introduction
Behavioral health providers and residential programs require case management software that can handle complex client needs, maintain HIPAA compliance, and support both clinical and non-clinical workflows.
Two options that often come up in these discussions are Case Management Hub and MedEZ. While both offer HIPAA-compliant solutions, they serve their audiences in different ways. This article provides a detailed side-by-side review to help organizations choose the right fit for 2025-2026.
Platform Overviews
Case Management Hub
Case Management Hub is a flexible, cloud-based platform designed for human services, healthcare, behavioral health, and nonprofit organizations. It offers customizable workflows, outcome tracking, advanced compliance reporting, and upcoming built-in HIPAA-compliant telehealth with robust features, making it ideal for agencies that need a scalable solution across multiple service areas.
MedEZ
MedEZ is a specialized behavioral health and medical billing software built for residential programs, psychiatric hospitals, and substance abuse treatment facilities. It offers EHR capabilities, billing management, appointment scheduling, and clinical documentation, with a strong focus on inpatient and residential care environments.
Case Management Hub vs MedEZ: Comparison Table
| Feature | Case Management Hub | MedEZ |
|---|---|---|
| HIPAA Compliance | ✅ Yes | ✅ Yes |
| Customizable Workflows | ✅ Yes | ❌ Limited |
| Target Audience | Human services, healthcare, behavioral health, nonprofits | Residential programs, psychiatric hospitals, addiction treatment |
| Reporting Tools | Advanced, funder-ready | Clinical and billing reports |
| Outcome Tracking | ✅ Yes | ❌ Limited |
| Integrations | Multiple (CRM, billing, scheduling) | Primarily billing and EHR integrations |
| Mobile Access | ✅ Yes | ✅ Yes |
| Telehealth | Built-in HIPAA-compliant telehealth (coming soon) | Optional integration |
| Pricing Model | Subscription-based, scalable | Enterprise or per-facility pricing |
Feature-by-Feature Comparison
1. Security & Compliance
Both platforms are HIPAA-compliant. Case Management Hub includes audit logs, role-based permissions, and customizable access control, making it adaptable for multi-program agencies. MedEZ emphasizes compliance for behavioral health and inpatient treatment documentation.
2. Workflow Flexibility
Case Management Hub supports both clinical and non-clinical workflows, making it suitable for organizations with diverse service offerings. MedEZ is more rigid, optimized specifically for residential and inpatient program management.
3. Reporting & Analytics
Case Management Hub offers grant-ready reporting, compliance dashboards, and outcome tracking, ideal for agencies with funding requirements. MedEZ focuses on billing, claims processing, and clinical reports for healthcare operations.
4. Telehealth Capabilities
Case Management Hub is implementing built-in HIPAA-compliant telehealth with robust features, giving organizations flexibility for virtual care. MedEZ offers telehealth through optional integrations.
5. Target Audience Fit
-
Case Management Hub – Best for behavioral health and residential program providers that also offer outpatient or community services and need multi-program flexibility.
-
MedEZ – Best for facilities operating exclusively in residential or inpatient behavioral health care with a strong billing and EHR focus.
Pros and Cons
Case Management Hub Pros:
-
Works for both residential and outpatient behavioral health programs
-
Advanced reporting and outcome tracking for grants and compliance
-
Built-in HIPAA-compliant telehealth (coming soon)
-
Customizable workflows for multiple services
-
HIPAA-compliant with advanced security features
Case Management Hub Cons:
-
More complex than small solo practices that only have 1–2 clients may need — but ideal for practices with more than 2 clients who can benefit from its simplified yet powerful tools
MedEZ Pros:
-
Specialized for residential and inpatient care settings
-
Strong billing and EHR capabilities
-
Tailored for behavioral health documentation requirements
MedEZ Cons:
-
Less flexible for non-residential services
-
Telehealth requires separate integration
-
May be costly for smaller facilities
Which Should You Choose?
-
Choose Case Management Hub if you want a scalable, multi-service solution that works across residential, outpatient, and community-based behavioral health programs with strong reporting and telehealth capabilities.
-
Choose MedEZ if your organization is focused solely on inpatient or residential behavioral health care and requires deep billing integration.
Final Verdict
MedEZ is a strong option for inpatient behavioral health facilities that need a billing and EHR-first approach. Case Management Hub delivers a more versatile, customizable, and compliance-ready platform with advanced reporting and upcoming built-in telehealth — making it one of the best all-in-one case management solutions for behavioral health and residential programs in 2025.
Call to Action
Best All-in-One Case Management Software Tool