Case Management Hub vs AthenaOne: Which Is Best for Medical Practices and Healthcare Providers?
This article compare Case Management Hub and AthenaOne for medical practices and healthcare providers. Features, pricing, pros, and cons to help you choose the best software to go with for your healthcare practice.
Introduction
Medical practices and healthcare providers need case management software that not only meets HIPAA compliance but also integrates seamlessly with clinical workflows, reporting requirements, and patient care processes.
Two platforms often considered are Case Management Hub and AthenaOne. While both offer secure solutions, their designs cater to different organizational needs. This article provides a detailed side-by-side comparison so you can make an informed choice for 2025.
Platform Overviews – AthenaOne vs Case Management Software
Case Management Hub
Case Management Hub is a flexible, cloud-based case management EHR and EMR platform serving human services, healthcare, nonprofits, and multi-program organizations. It offers customizable workflows, advanced reporting, outcome tracking, and upcoming built-in HIPAA-compliant telehealth with robust features, making it a powerful solution for providers who manage both clinical and non-clinical programs.
AthenaOne
AthenaOne is an all-in-one EHR, practice management, and medical billing platform designed primarily for medical practices. It includes charting, scheduling, patient engagement tools, and telehealth, focusing heavily on clinical operations and billing optimization.
Case Management Hub vs AthenaOne: Comparison Table
| Feature | Case Management Hub | AthenaOne |
|---|---|---|
| HIPAA Compliance | ✅ Yes | ✅ Yes |
| Customizable Workflows | ✅ Yes | ❌ Limited to clinical workflows |
| Target Audience | Human services, healthcare, nonprofits | Medical practices, healthcare providers |
| Reporting Tools | Advanced, funder-ready | Clinical and operational reports |
| Outcome Tracking | ✅ Yes | ❌ Limited |
| Integrations | Multiple (CRM, billing, scheduling) | Medical EHR integrations |
| Mobile Access | ✅ Yes | ✅ Yes |
| Telehealth | Built-in HIPAA-compliant telehealth (coming soon) | Built-in telehealth |
| Pricing Model | Subscription-based, scalable | Subscription-based, per provider |
Feature-by-Feature Comparison Between AthenaOne and Case Management Hub Software
1. Security & Compliance
Both platforms meet HIPAA requirements. Case Management Hub offers role-based permissions, audit logs, and flexible user controls ideal for multi-service teams. AthenaOne maintains strong clinical data security, focusing on medical record integrity and patient confidentiality.
2. Workflow Flexibility
Case Management Hub supports custom workflows for clinical and non-clinical services, making it suitable for organizations offering a variety of programs. AthenaOne is structured around medical practice workflows, making it ideal for clinical operations but less adaptable for non-medical services.
3. Reporting & Analytics
Case Management Hub includes grant-ready reports, compliance dashboards, and outcome tracking — essential for healthcare organizations receiving funding from multiple sources. AthenaOne delivers detailed clinical and operational reports, with a strong emphasis on revenue cycle management.
4. Telehealth Capabilities
Case Management Hub is implementing built-in HIPAA-compliant telehealth with robust features, offering flexibility for providers delivering virtual care. AthenaOne includes built-in telehealth, tightly integrated into its EHR and scheduling.
5. Target Audience Fit
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Case Management Hub – Best for healthcare providers that also run human service or community programs and require advanced reporting.
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AthenaOne – Best for medical practices focused solely on clinical care with deep EHR and billing integration.
Pros and Cons – AthenaOne vs. Case Management Hub
Case Management Hub Pros:
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Flexible for both clinical and non-clinical services
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Advanced reporting and outcome tracking for grants and compliance
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Built-in HIPAA-compliant telehealth (coming soon)
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Customizable workflows for multiple programs
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HIPAA-compliant with advanced security features
Case Management Hub Cons:
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More complex than small solo practices that only have 1–2 clients may need — but ideal for practices with more than 2 clients who can benefit from its simplified yet powerful tools
AthenaOne Pros:
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Fully integrated EHR, billing, and scheduling
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Built-in telehealth
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Strong revenue cycle management tools
AthenaOne Cons:
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Limited customization for non-medical services
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May be more expensive for smaller organizations
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Focused primarily on clinical workflows
Which Should You Choose? Case Management Hub or AthenaOne?
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Choose Case Management Hub if you’re a healthcare provider running both clinical and community programs that require compliance reporting and outcome tracking.
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Choose AthenaOne if your primary need is a medical practice-focused EHR and billing platform with integrated telehealth.
Final Verdict – Case Management Hub vs AthenaOne
AthenaOne is an excellent choice for clinical operations that prioritize deep EHR integration and revenue management. Case Management Hub is the better option for healthcare providers who need a multi-program, flexible platform with advanced reporting, outcome tracking, and built-in telehealth, making it one of the best all-in-one solutions for healthcare providers in 2025.
Call to Action
Best All-in-One Case Management Software Tool